Reset password
Sets a new password, such as SilverOtterLamp27, and asks for a change at next sign-in unless you clear it.
Helpdesk tasks
Reset Passwords, Issue Passes and Add Users
The changes a helpdesk makes every day, on the users you select. Each new password or pass is shown once, and never kept.
What you get
Temporary Access Pass
Issues a pass within the tenant's policy, for the lifetime you choose or the policy's default, for 1 use unless you clear it.
Require re-register MFA
Removes the user's phone numbers, Authenticator apps and software tokens, so they register again at next sign-in.
New users
Add 1, many from a CSV file, or 1 like an existing member, copying their manager, groups and licences.
How it works
Select, run, then copy
Select the users
Or none, for a new user.
Choose the change
Check it in its window, then select Run.
Copy the password
Copy it before you close the window: it's shown once.
Shown once, never kept
After a run, a window shows each new password or pass once, in the order of the users, with Copy.
- Altivane doesn't keep it. It isn't in the change log, the Output pane or the diagnostic log.
- A password you copy stays out of the clipboard history, and is cleared from the clipboard when you close the window.
- New passwords are 3 common words and 2 digits, or 12 to 24 letters and digits. Neither has spaces, punctuation or the digits 0 and 1.
- A pass replaces any pass the person has. Microsoft makes it, within the tenant's Temporary Access Pass policy.
- Passwords, passes and new users are made only from the Users page, never in a workflow.
More for each user
The other changes a helpdesk reaches for.
- Block sign-in, Allow sign-in, and Revoke sign-in sessions, which signs users out everywhere
- Assign a licence and Remove a licence, chosen from the tenant's products with their free seats
- Add to group and Remove from group, for security and Microsoft 365 groups
- Set manager, Update profile and Set usage location
- Delete user, and Restore a deleted user within 30 days
- Resend a guest invitation to guests who haven't accepted
- Copy group memberships and Copy a user's access, to give a new user's mailbox another user's distribution lists and mailbox access
With Helpdesk access, Altivane reads the tenant and makes the changes for users: sign-in, sessions, licences, groups, manager, new and deleted users, passwords and MFA methods. Mailbox changes need Manage. See Security.